Dimiour’s Case Studies: Guiding Leaders in Navigating the Future
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The IT Reset That Brought Focus Back to a Real Estate Company
The IT Reset That Brought Focus Back to a Real Estate Company Airline Industry Executive Summary: A corporate real estate firm supporting 200 users from its US office was running deals, site visits, and high-stakes transactions on systems that couldn’t keep up with the demand. Workstations slowed under pressure. Files
How a Digital Systems Integrator Achieved Endpoint Resilience—Powered by Dimiour
How a Digital Systems Integrator Achieved Endpoint Resilience—Powered by Dimiour Airline Industry Executive Summary: A leading US-based digital systems integrator partnered with Dimiour to strengthen its cybersecurity posture amid rising cyber threats and compliance risks. Dimiour implemented a strong antivirus solution that enabled proactive threat detection, streamlined incident response, and
The Tech Tune Up That Let a Freight Company Move Again
The Tech Tune Up That Let a Freight Company Move Again Airline Industry Executive Summary: A freight and logistics company with six sites across the US and Asia was managing global shipments on systems that didn’t speak to each other. Devices crashed. Files lived in silos. Cloud tools vary by
Centralizing Identity and Access for a US Equity Firm
Centralizing Identity and Access for a US Equity Firm Airline Industry Executive Summary: A US-based private equity firm with 200 users was operating with inconsistent authentication flows, fragmented access policies, and no centralized oversight of identity governance. Manual provisioning and scattered controls introduced risk and inefficiencies. As regulatory scrutiny increased,
Improving Helpdesk Performance Through Smart Ticketing Solutions
Improving Helpdesk Performance Through Smart Ticketing Solutions Airline Industry Executive Summary: A leading US-based digital systems integrator partnered with Dimiour to enhance its IT support capabilities and improve operational productivity. Dimiour deployed a centralized ticketing solution, redefined IT support workflows, and introduced data-driven performance tracking. This transformation enabled faster issue
Transforming Operational Efficiency for a Contract Packaging Leader through Modern IT Solutions
Transforming Operational Efficiency for a Contract Packaging Leader through Modern IT Solutions Airline Industry Executive Summary: A US-based contract packaging company, trusted by leading consumer brands, was struggling with its operations due to legacy infrastructure and a reactive IT support model. With over 200 users operating at a single production
Global Logistics & Freight Forwarding Company
Global Logistics & Freight Forwarding Company Challenge Legacy infrastructure and inefficient processes. Non-standard processes and limited best practices. Requirement to run infrastructure like a bank. Solution Conducted a 12 weeks assessment. Identified single points of failure. Lack of DR, Infrastructure, tools and processes, consistency. Benefits Well defined SLAs and operational
Global Corporate Real Estate Advisory
Global Corporate Real Estate Advisory Challenge Manual server provisioning process. Too many approvals and wait times delaying the overall Server provisioning process. Lack of communication with stake holders both upstream and downstream. Solution Identified L2 and L3 processes and workflows. Pre-Approved list of approvers for standard changes. Automated workflows using
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