Dimiour’s Case Studies: Guiding Leaders in Navigating the Future

Deep dive into the latest trends and empower yourself to lead the way with our valuable case studies.
Dimiour Case Studies
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IT Managed Services
santhosh sivan

The IT Reset That Brought Focus Back to a Real Estate Company

The IT Reset That Brought Focus Back to a Real Estate Company Airline Industry Executive Summary: A corporate real estate firm supporting 200 users from its US office was running deals, site visits, and high-stakes transactions on systems that couldn’t keep up with the demand. Workstations slowed under pressure. Files

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IT Managed Services
santhosh sivan

How a Digital Systems Integrator Achieved Endpoint Resilience—Powered by Dimiour

How a Digital Systems Integrator Achieved Endpoint Resilience—Powered by Dimiour Airline Industry Executive Summary: A leading US-based digital systems integrator partnered with Dimiour to strengthen its cybersecurity posture amid rising cyber threats and compliance risks. Dimiour implemented a strong antivirus solution that enabled proactive threat detection, streamlined incident response, and

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IT Managed Services
santhosh sivan

The Tech Tune Up That Let a Freight Company Move Again

The Tech Tune Up That Let a Freight Company Move Again Airline Industry Executive Summary: A freight and logistics company with six sites across the US and Asia was managing global shipments on systems that didn’t speak to each other. Devices crashed. Files lived in silos. Cloud tools vary by

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IT Managed Services
santhosh sivan

Centralizing Identity and Access for a US Equity Firm

Centralizing Identity and Access for a US Equity Firm Airline Industry Executive Summary: A US-based private equity firm with 200 users was operating with inconsistent authentication flows, fragmented access policies, and no centralized oversight of identity governance. Manual provisioning and scattered controls introduced risk and inefficiencies. As regulatory scrutiny increased,

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IT Managed Services
santhosh sivan

Improving Helpdesk Performance Through Smart Ticketing Solutions

Improving Helpdesk Performance Through Smart Ticketing Solutions Airline Industry Executive Summary: A leading US-based digital systems integrator partnered with Dimiour to enhance its IT support capabilities and improve operational productivity. Dimiour deployed a centralized ticketing solution, redefined IT support workflows, and introduced data-driven performance tracking. This transformation enabled faster issue

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Cloud
admin

Global Logistics & Freight Forwarding Company

Global Logistics & Freight Forwarding Company Challenge Legacy infrastructure and inefficient processes. Non-standard processes and limited best practices. Requirement to run infrastructure like a bank. Solution Conducted a 12 weeks assessment. Identified single points of failure. Lack of DR, Infrastructure, tools and processes, consistency. Benefits Well defined SLAs and operational

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Global Corporate Real Estate Advisory
Conversational AI
admin

Global Corporate Real Estate Advisory

Global Corporate Real Estate Advisory Challenge Manual server provisioning process. Too many approvals and wait times delaying the overall Server provisioning process. Lack of communication with stake holders both upstream and downstream. Solution Identified L2 and L3 processes and workflows. Pre-Approved list of approvers for standard changes. Automated workflows using

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