B2C Marketing Platform Modernization & Automation

Ability to personalize messaging and campaigns to fit the context of consumers changing lives

Global 10 business-to-consumer client

Challenge

  • Customers often received identical messaging from multiple business units, increasing the risk of marketing overload.
  • Sluggish, complex data acquisition from disparate, siloed sources made it difficult to share data.
  • Slow queries and data ingestion limited scale and reduced speed.
  • Overworked, expensive hardware and software added cost and complexity.

Solution

  • Re-Architected Cloud Solution & eliminated most hardware in a full SQL environment, accelerating time to value and reducing maintenance in a pay-as-you-go model.
  • Centralized all data into a data lake, making it real-time shareable and creating a single point of truth.
  • Delivered higher availability and scale by separating storage and compute, giving all workloads the resources they needed.
  • Ramped up reporting and optimized decision-making with ad hoc user queries and fresh, complete data.

Technologies

Benefits

  • Deployed an event-based architecture to automate campaign messaging and deliver real-time updates.
  • Improved transparency and tightened coordination across marketing operations, integrating channels and enabling a seamless customer journey.
  • Got campaigns off the ground sooner, allowing more flexible and targeted messaging.