Category: Customer Experience (CX)

Transformation of Lending Platform for Consumers

Transformation of Lending Platform for Consumers Customer Identity and Profile consolidation and App experience Automotive Financial Services Challenge Poor customer experience due to lack of direct online payment options. Low performance on customers financial services that include auto sales financing, credit cards, corporate bonds and investment trusts, and insurance. Lack

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Delivering Compliance & Quality with Speed

Delivering Compliance & Quality with Speed Accelerated cloud based development of mission critical workloads Fintech Team of agile teams Expert technology pods From Concept to Market Challenge Lack of Technical experts to work in close co-ordination with client PO/SM on product roadmap. Translate product strategy into features, capabilities and requirements.

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Brand.com redesign for Large Automotive

Brand.com redesign for Large Automotive Accessible brand dot com across devices Global Automotive Industry Leaders Challenge The brand.com web presence were using legacy portal (Liferay). With users transitioning to smaller form factors webpages were not responsive. Legacy Portal uplift to make it responsive was cumbersome process. Email and other digital

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Marketing Campaign management

B2C Marketing Platform Modernization & Automation

B2C Marketing Platform Modernization & Automation Ability to personalize messaging and campaigns to fit the context of consumers changing lives Global 10 business-to-consumer client Challenge Customers often received identical messaging from multiple business units, increasing the risk of marketing overload. Sluggish, complex data acquisition from disparate, siloed sources made it

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Reliable Platform Architecture

Brand Reliability through Highly Available Platforms

Brand Reliability through Highly Available Platforms Digital workloads on active-active multi-region architecture Global Automobile OEM Challenge Brand dot com and loyalty management applications underwent planned and unplanned outages. Lift and shift migrated workloads on cloud was not scalable. Stateful applications suffered from persistence challenges of local cache. Service response time

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Mobile App redesign for UX Enhancement

Elevating Consumer Experience with Mobile App Transformation

Elevating Consumer Experience with Mobile App Transformation Transformed the customer experience to next level Global Automotive Industry Leaders Summary: Dimiour’s expertise in mobile app transformation and digital key integration has enabled one of our leading automobile manufacturers to offer an elevated customer experience. Our solutions have reduced complexity, ensured seamless

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