Global Logistics & Freight Forwarding Company Challenge Legacy infrastructure and inefficient processes. Non-standard processes and limited best practices. Requirement to run infrastructure like a bank. Solution Conducted a 12 weeks assessment. Identified single points of failure. Lack of DR, Infrastructure, tools and processes, consistency. Benefits Well defined SLAs and operational
Global Corporate Real Estate Advisory Challenge Manual server provisioning process. Too many approvals and wait times delaying the overall Server provisioning process. Lack of communication with stake holders both upstream and downstream. Solution Identified L2 and L3 processes and workflows. Pre-Approved list of approvers for standard changes. Automated workflows using
Leading Housing Finance Services Company Challenge High Resolution time and no single point of ownership due to multiple handoffs. Missing critical events because of high volume. Non-standard processes and limited best practices. Solution Implemented process changes by right-sizing the thresholds, eliminating unwanted alerts from actual incidents. Enabled IT process Automation
IT Infrastructure Migration with Uplift Seamless Workstation Transformation IT and ITES Challenge The client had merged with parent company and later separated as an independent entity. Transform legacy domain joined workstation and upgrade them to modern windows 10 systems. Implement Azure Active Directory multifactor authentication (MFA) as additional layer of