End-to-End Shopping Experience on a Social Media Platform

Mobile Shopping

Fast Moving Consumer Goods

Summary:

Dimiour incorporated a WhatsApp chatbot solution to facilitate seamless grocery shopping within WhatsApp that allowed users to browse and order effortlessly and incorporated features to resolve key queries such as order status, delay in delivery, replacement requests, refund-related queries, and more.

Client Overview:

Our client is a leading supplier in the Fast-Moving Consumer Goods (FMCG) industry, specializing in mobile shopping. The company’s mission is to provide its customers with unparalleled convenience and accessibility, utilizing the latest in mobile technology to enhance their shopping experience. Focusing on delivering high-quality products and exceptional customer service, our client has become a critical player in the FMCG sector.

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