Global Corporate Real Estate Advisory

Challenge

  • Manual server provisioning process.
  • Too many approvals and wait times delaying the overall Server provisioning process.
  • Lack of communication with stake holders both upstream and downstream.

Solution

  • Identified L2 and L3 processes and workflows.
  • Pre-Approved list of approvers for standard changes.
  • Automated workflows using service now.
  • Migrated private to cloud datacenter.

Benefits

  • Self service catalog driven server provisioning.
  • Cycle Time reduction from 57 days to 5 days.
  • Reduction in defects, and lead time.