Global Logistics & Freight Forwarding Company

Challenge

Global logistics freight company
  • Legacy infrastructure and inefficient processes.
  • Non-standard processes and limited best practices.
  • Requirement to run infrastructure like a bank.
Global logistics freight company

Solution

  • Conducted a 12 weeks assessment.
  • Identified single points of failure.
  • Lack of DR, Infrastructure, tools and processes, consistency.

Benefits

  • Well defined SLAs and operational excellence framework.
  • Stable infrastructure leading to improved performance of claims process.