Customer Identity & Profile Management | Lending Platform | Case Study

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Transformation of Lending Platform for Consumers

Customer Identity and Profile consolidation and App experience

Automotive Financial Services

Challenge

Poor customer experience due to lack of direct online payment options.
Low performance on customers financial services that include auto sales financing, credit cards, corporate bonds and investment trusts, and insurance.
Lack on centralized customer identity and profile management.
Poor Customer correspondence management.
Unhappy customers.

Solution

Integrated the enterprise systems running in silo.
Implemented system of record for customer profile.
Implemented customer identity and access management solution using ForgeRock on AWS.
Developed Mobile apps and integrated with secure payment options.
Simplified customer correspondence management using AEM.

Technologies

Benefits

Implemented Paperless transactions.
Payment reminders dropped to half.
Mobile apps providing better UX for financial projections.
Self service options with very few clicks.
Compliant with data and privacy regulations.
Single unified identity and profile.