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Chat Expert for a Fastest Growing Hotel Booking Provider
Chatbot Solution
Hospitality
Challenge
- 50,000 tickets a month on various queries.
- Team not able to manage the queries in an organized manner.
- User experience affected due to delayed responses.
Solution
- Designed a chatbot solution which has streamlined the ticket/queries.
- The centralized framework of our solution provided the client a single platform to manage all their incoming queries.
- Automated responses for common queries to reduce the call volume.
- Multilingual solution was designed to respond in six different languages.
Benefits
- Productivity improved by 100%.
- First response time shrunk by 86%.
- Reduced number of queries resulting in Improved user experience.
- Significant cost reduction for the customer support.