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Conversational AI Chatbot for a Luxury Hotel Rooms Provider
In-Room Assistance
Hospitality
Challenge
- High on-property call volume.
- High query resolution time.
- Absence of interactive user experience.
Solution
- Designed and Implemented an Intelligent Virtual Assistant on client’s Website.
- One key word search for auto query identification.
- Generates auto query recommendations.
Benefits
- Easy assist for the customer during the booking journey with resolution of repetitive queries such as room selection, explore amenities, payment support, etc.
- Better guest experience.
- 24X7 customer support.